Cancellation Policy

1. Monthly Business Support

Business Support operates month-to-month unless otherwise agreed in writing. Either party may terminate the arrangement with at least 30 calendar days' written notice, which may be provided by email. Service continues during the applicable notice period unless otherwise agreed, and fees remain payable for services and reserved capacity during that period.

Monthly service fees are generally non-refundable once the relevant service period has begun and Project2Pixel has reserved capacity or commenced work. This does not limit rights or remedies under South African law or where Project2Pixel has failed to provide an agreed service.

2. Website Subscriptions

After setup and launch, ongoing website subscriptions operate month-to-month and may be cancelled with at least 30 calendar days' written notice unless otherwise agreed. Ownership, access and transfer arrangements are governed by the applicable quotation or service agreement. Migration, export or transfer assistance outside the ordinary subscription service may be quoted separately.

3. Project and Setup Work

Project payments and website setup fees relate to time reserved and work planned or performed. The website setup fee covers initial planning, creation and launch work and is separate from the monthly subscription. Once setup or project work has started, amounts relating to work already reserved or performed are generally not refundable, except where required by law or where Project2Pixel fails to provide the agreed service. Any engagement-specific terms will be stated in the applicable quotation or service agreement.

4. Cancellation Before Work Begins

If a client cancels before work starts, an appropriate refund may be considered after deducting administration, consultation, planning or third-party costs already incurred, subject to applicable law and the agreed project terms.

5. Client Delays

Delays in providing content, feedback, approvals or access may affect delivery dates. Project scheduling changes caused by a client delay will be discussed with the client.

6. Third-Party Costs

Domains, hosting, paid tools, software subscriptions, stock assets or advertising spend are supplied under third-party terms. Refund availability for those costs depends on the applicable provider's terms and South African law.

7. Rescheduling and Custom Projects

Clients may request to reschedule consultations or project meetings with reasonable notice. Custom automation, integrations, training and other project work may have cancellation terms specified in the applicable quotation or service agreement.

8. Temporary Stops

Business Support packages do not include a formal pause or hold entitlement. If a client wishes to stop temporarily, the normal cancellation terms apply unless Project2Pixel agrees otherwise in writing. Monthly capacity or pricing is not guaranteed to remain available during an unpaid break.

9. Legal Compliance

This policy is subject to applicable South African law and consumer protection principles. Nothing in it limits rights or remedies that cannot lawfully be excluded.

10. Contact

Written cancellation notice and refund queries can be sent to info@project2pixel.co.za.