This Cancellation Policy explains how cancellations, refunds and project pauses are handled when working with Project2Pixel.
A deposit may be required before work begins. This secures project time, planning, research and initial setup.
If a client cancels before any work has started, a partial refund may be considered, excluding any administration, consultation, planning or third-party costs already incurred.
If a client cancels after work has started, the deposit is non-refundable. Any completed work, planning, consultation, setup, design, development or strategy time may still be billed.
Monthly services, including Growth Support, require written cancellation notice at least 20 business days before the next billing cycle, unless otherwise agreed in writing.
Project timelines depend on timely client communication. Delays in providing content, feedback, approvals or access may affect delivery dates. If a project is delayed for more than 14 days due to lack of client response, Project2Pixel may pause the project until the required information is received.
Third-party costs are non-refundable. This may include domain registration, hosting, paid tools, stock assets, software subscriptions, advertising spend or other external services purchased for the project.
Refunds are not provided for completed work, delivered digital services, consultation time, approved project stages or work already in progress.
Clients may request to reschedule consultations or project meetings. Reasonable notice should be provided. Repeated missed or postponed meetings may delay the project timeline.
Custom projects, including Scale Systems, automation, AI integration, training and reporting work, are assessed individually. Cancellation terms may be included in the project quote or service agreement.
This policy is intended to align with fair business practice and applicable South African consumer protection principles.
For cancellation or refund queries, contact us at: info@project2pixel.co.za